K-Punk
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dilbert1
Well-known member
if only... i save them up and listen to them at work in order to provide the emotionally appropriate soundtrack for having my time stolen and dreams crushed. better that than making a farce of some upbeat NRGetic tuneage to artificially crank up morale and productivity levels
version
Well-known member
He mentions this in the book. The stuff about call centres, all the data harvested on employees, mission statements etc.
constant escape
winter withered, warm
Perhaps it is a very efficient system, its just bogged down by all the meat. This was a Nick Land point, no? That the means of production need to be emancipated from humans, that humans were a "bootloader" species for something else, something much more efficiently wired for capitalism.
Insane amount of work to be done, if that is the case.
Insane amount of work to be done, if that is the case.
Leo
Well-known member
I never read whatever book you're referring to but once did some communications work for a marketing firm that ran several large call centers, they were pretty damn efficient in their targeting, messaging and number crunching. they don't do random calling, it's highly targeted at certain individuals based on some history (purchasing, interests, other behaviors), the people on the phone banks have discussion trees where depending on what the person says, there's a corresponding script for the caller to read, records kept on all discussions. the conversion rates (to sales, subscriptions, memberships, whatever) were impressive and well worth the effort.
linebaugh
Well-known member
He actually mentions this point. But says Nick Land is wrong because its exactly these frictions that capital depends on. '"Yet capitalism cannot be 'purified' in this way; strip away the forces of anti-production and capitalism disappears with them." I imagine the utopian image of a perfectly tuned capitalist system, where there is equal and immediate and access to all information and an elimination of logistic problems, would look like some kind of socialism.
version
Well-known member
@Leo He cites the call centre as the closest the majority of us get to directly experiencing the "centrelessness" of capitalism. The Kafkaesque labyrinth of bureaucracy. You never been stuck on hold then passed from person to person having to explain the same thing to each of them before being stuck on hold again?
version
Well-known member
I know it's Spike Jonze. I liked Being John Malkovich and Adaptation and some of his music and skate vids.
linebaugh
Well-known member
It was such a miserable gig the extreme turn over rate was built right into the business model. You walk into the building and you are clocking paid time in less than 24 hours. And they don't explicitly say as much, but they imply that if you want to quit you just stop coming and they wont bother. My third day on the job -20 hours of work and had only gotten three people to stay on the phone- I went on lunch break at the same time as this other dude. The second were out the door he pauses, turns to me and says 'fuck this, tell em I quit if they ask where I'm at,' which I couldn't do because after spending all lunch rewatching him sashay down the street like Clint Eastwood I couldn't go back either.
luka
Well-known member
It's me its me Craner can't have that, it's my touchstone for the kafkaesque
Leo
Well-known member
there's a difference, I was talking about outgoing sales telemarketing, not incoming customer service.
Leo
Well-known member
yeah, that's common as well but there are better places too.
