I reckon I can top it though.... she is a UK citizen so can she benefit from EU rules?
Though I think it's agreed that she is being given the flight on Wednesday to make up for it. I still think it's wrong that she has to pay and then reclaim it when it's such an open and shut case, what if she lacked the money to do so? And also will they pay interest on the time when she is out of pocket? And how can it be right that they will only pay for her to go on a flight two days later, what if she needed to be in Lisbon earlier than that? I don't think that a flight two days later should count as full compensation for a cancelled flight today, especially as it necessitates paying to stay for two nights. They have said she can apply to get that money she spends on accommodation, but there is no guarantee that she will get it. It's really a total mess.
But in a way the b&b is even worse. Cos she travelled for aaaages to get there and was never informed it was cancelled, she just discovered when she arrived and there was simply no hotel there any more. In itself it's a pretty unpleasant experience to be completely alone in a foreign country in the middle of nowhere at 8pm and with nowhere to go. At that point she had to find another one and pay for an uber to take her there and it cost more than 300 euros more than she had paid originally. Now again, she will get the money back for the cancelled one, but that doesn't compensate her fully - in my opinion airbnb should pay the full price of the replacement and the extra travel costs she incurred getting there. Which at this point it may or may not do - even though it's absolutely clear that the only reason she had to pay for such an expensive one is cos they had misled her so she thought that she was already booked in. And in a fair world they should give her extra on top of that I think, for the time wasted going to the wrong place and the inconvenience and difficulty and - yeah - in fact the worry of being in the middle of nowhere with, at first, nowhere to go. Luckily she had just enough money available to do it but what if she didn't? I couldn't help her cos I was on a plane and thus totally incommunicado.
I do feel bad for her for both of those to happen on the same trip. And also for the fact that the train arrived hours later than it should have too - even though she paid specifically to get the fast one. It's a sad little story that she set off thinking how nice it would be to get a train through Germany then the Netherlands just as she used to twenty years back and for it to end up like this. Of course, in the grand scheme of things and with everything else that is going on in the world it's hardly worth mentioning. Although luckily some twat had created a thread it fitted in perfectly.