Email I sent:
At this point, I don't know what to say. I feel like after decades and spending many thousands of dollars through Juno over the years (I still remember my first order which was for https://www.juno.co.uk/products/dry-hustle-do-it-quite-sloppily-vinyl/87948-01 - that's from 2002 so that means I've been ordering from you all for 22 years), I feel like I AM JUST DONE.
Yes, I know it's about the music first, but do you ever think about how ugly and trashy it looks to have a collection full of records with nasty and gnarly seam splits on/in the jackets and sleeves?
No matter where I have lived in the U.S., and no matter what delivery service I have used, getting records with ugly and nasty seam splits in the jackets and sleeves is the norm when I have ordered from you. Sometimes, like in this order, on more than one side!
The first years that I started ordering from you, I just took it as a consequence of ordering records in the mail so I wouldn't say anything.
Then I came to realize that if I were ordering any other kind of product, I wouldn't be so accepting so I started to say something.
Of course your response is to say that I can go through the hassle and trouble of returning the package to you in the UK, or here's a measly partial refund.
WELL, I'M SICK SICK SICK OF IT.
I think the only order that I got from you recently where there weren't any seam splits is where you used a special kind of box where panels on the inside fold in to keep the records tight, but I don't know if it was really because of that box or if it traveled differently.
At any rate, I open this box I just got in the mail today, and every single jacket has a nasty seam split on the top AND on the side (well, except the double 12" didn't have one on the side which is ironic because that's the one where I would have been more accepting since it's just a generic, plain black jacket with nothing printed on it or anything).
So now I have another batch of trashy looking records to add to my collection that I ordered from Juno.
Another thing about having thousands of records in my collection with seam splits, is if and when I want to sell something, it detracts from the value so you can't say that it's just about the music when that is the case so I've got, through no fault of my own, a collection that's worth significantly less because of seam splits in jackets and sleeves.
and then of course I get the typical boilerplate response which leads me to think they didn't even read what I wrote
At this point, I don't know what to say. I feel like after decades and spending many thousands of dollars through Juno over the years (I still remember my first order which was for https://www.juno.co.uk/products/dry-hustle-do-it-quite-sloppily-vinyl/87948-01 - that's from 2002 so that means I've been ordering from you all for 22 years), I feel like I AM JUST DONE.
Yes, I know it's about the music first, but do you ever think about how ugly and trashy it looks to have a collection full of records with nasty and gnarly seam splits on/in the jackets and sleeves?
No matter where I have lived in the U.S., and no matter what delivery service I have used, getting records with ugly and nasty seam splits in the jackets and sleeves is the norm when I have ordered from you. Sometimes, like in this order, on more than one side!
The first years that I started ordering from you, I just took it as a consequence of ordering records in the mail so I wouldn't say anything.
Then I came to realize that if I were ordering any other kind of product, I wouldn't be so accepting so I started to say something.
Of course your response is to say that I can go through the hassle and trouble of returning the package to you in the UK, or here's a measly partial refund.
WELL, I'M SICK SICK SICK OF IT.
I think the only order that I got from you recently where there weren't any seam splits is where you used a special kind of box where panels on the inside fold in to keep the records tight, but I don't know if it was really because of that box or if it traveled differently.
At any rate, I open this box I just got in the mail today, and every single jacket has a nasty seam split on the top AND on the side (well, except the double 12" didn't have one on the side which is ironic because that's the one where I would have been more accepting since it's just a generic, plain black jacket with nothing printed on it or anything).
So now I have another batch of trashy looking records to add to my collection that I ordered from Juno.
Another thing about having thousands of records in my collection with seam splits, is if and when I want to sell something, it detracts from the value so you can't say that it's just about the music when that is the case so I've got, through no fault of my own, a collection that's worth significantly less because of seam splits in jackets and sleeves.
and then of course I get the typical boilerplate response which leads me to think they didn't even read what I wrote
