I was a bit sceptical about the polled support for putin in russia (since that has a rather high chance of simply being staged) but reading about the hijacked phonecalls of russian soldiers in which they talk with their family back home about rape and pillage (both sides being full on amused and excited) makes the situation a little less ambigious
i think one thing that's going on here is probably exaggeration or at least amplification of the bad stuff that the russian side of this is doing. there is obviously one very important dynamic in this conflict which is the extent to which the west gets involved, which is a bit tricky given that overall western publics are against intervention in foreign wars, and there is obviously a pretty organized online push to try to nudge public opinion towards heavier or more sustained military etc support
again i don't know anything about this part of the world but i can't imagine that the journalists are having an easy time understanding much about what's going on, seeing as they are probably having to be cautious given how many of them have been killed already.
i'm NOT saying that this stuff is made up or faked etc. although to be fair more or less anything i see on twitter i'm basically assuming is fake videos etc as a default